If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions: firstname.lastname@example.org.
Please note, that shipping and handling charges are non-refundable. The cost of the return shipping of $6.99 will be deducted from your refund. Return Shipping costs are currently not reimbursed by Southern Hippie.
If your package arrives at Southern Hippie Returns Department within the 14-day timeline specified above, your refund will be processed in the original form of payment within 10-14 business days. You will be notified via the email listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Southern Hippie.
Orders can be returned for in-store credit or exchange at any of our store locations.
Note: You must present original invoice receipt when you take items back to one of our store locations.
Unfortunately, exchanges are not available at this time. Items can only be returned for a refund. If you would like a replacement item, please place another order online or email us at email@example.com and we can help facilitate!
Shoes scuff very easily on any hard surface. Always try shoes on carpet.
Damaged Items should be reported to customer service immediately (before returning package) to insure your refund or exchange is properly processed.
Be mindful of your makeup when trying items on. If makeup is on the returned item, we will deny your refund.